MAS9 USA Corporation ("MAS9," "we," "us," or "our") operates the MAS9 website (https://mas9.com) and the MAS9 mobile application (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Service, and describes the choices you have regarding that information.
1. Definitions
- Service –
- the https://mas9.com website and the MAS9 mobile application.
- Personal Data –
- information that identifies or can reasonably identify a living individual.
- Usage Data –
- information automatically collected from the Service infrastructure (e.g., page-visit duration).
- Cookies –
- small data files stored on your device.
- Data Controller –
- the person or entity that determines why and how Personal Data is processed. (MAS9 is the Data Controller for your Personal Data.)
- Data Processor / Service Provider –
- a third party that processes data on behalf of the Data Controller.
- Data Subject / User –
- any individual using the Service.
2. Information We Collect
2.1 Personal Data (provided by you)
- Name, email, phone, postal address
- Date of birth (where required)
- Payment information (card details handled directly by our payment processors)
- Any other data you voluntarily provide (e.g., profile photo, messages)
2.2 Usage Data (collected automatically)
- IP address, browser type/version, device IDs
- Pages visited, time and date of visit, time spent on pages
- Diagnostic and crash data
2.3 Location Data (with permission)
We may collect and use device-location information to enable geo-based features. You can disable location access in your device settings.
2.4 Cookies & Tracking Technologies
We use session, preference, security, performance, functional, and advertising cookies plus similar technologies (beacons, tags, scripts) to:
- keep you signed in
- remember preferences
- analyse traffic and improve the Service
- deliver relevant advertising
You can refuse cookies in your browser settings, but some features may not work.
3. How We Use Your Data
- Provide, operate, and maintain the Service
- Notify you of changes or updates
- Enable interactive features you choose to use
- Provide customer support
- Analyse usage to improve performance and security
- Detect, prevent, and fix technical issues or fraud
- Send marketing/newsletters (with opt-out)
- Process payments and manage subscriptions
3.1 Legal Bases (GDPR)
We process data when: (a) it is necessary to perform our contract with you; (b) you have given consent; (c) it serves our legitimate interests and your rights do not override; (d) it is required to comply with law; or (e) it is necessary for payment processing.
4. Retention
We keep Personal Data only as long as needed for the purposes set out here or to comply with legal obligations. Usage Data is retained for shorter periods unless required for security or functionality.
5. International Transfers
Your data may be processed in the United States or other jurisdictions with different data-protection laws. We use appropriate safeguards (e.g., contractual clauses) for cross-border transfers.
6. Disclosure of Data
We do not sell, trade, or otherwise transfer Personal Data to outside parties except as described in this Policy. We may disclose Personal Data in the following circumstances:
Service Providers.
We may share Personal Data with trusted third-party vendors, consultants, and other service providers who perform services on our behalf, including hosting, payment processing, data analysis, customer service, email delivery, SMS delivery, and marketing assistance. These entities are contractually obligated to keep such information confidential and to process it only pursuant to our instructions.
Business Transfers.
We may disclose or transfer Personal Data in connection with, or during negotiations for, any merger, acquisition, financing, or sale of all or a portion of our business or assets.
Legal Requirements.
We may disclose Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency) or when we believe in good faith that such disclosure is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) prevent or investigate possible wrongdoing in connection with the Service, (iv) protect the personal safety of users of the Service or the public, or (v) protect against legal liability.
Consent.
We may disclose Personal Data to third parties when you have provided your prior consent to do so.
Aggregated or Anonymized Data.
We may share aggregated or anonymized information that does not reasonably identify any individual for analytics, research, or other legitimate business purposes.
7. Security
We use administrative, technical, and physical safeguards to protect data, but no Internet transmission is 100% secure.
8. "Do Not Track" (CalOPPA)
Browsers' DNT signals are not honoured because no common standard exists.
9. Your Rights
9.1 GDPR (EEA Residents)
Access, rectify, erase, restrict, object, data portability, withdraw consent. Contact us to exercise these rights.
9.2 California Consumer Privacy Act (CCPA)
California residents may request: disclosure of personal data categories, deletion, and to opt-out of "sale" (MAS9 does not sell data). Email info@mas9.com.
10. Accessibility Commitment
MAS9 strives for digital accessibility. Need help? Email info@mas9.com.
11. Service Providers & Analytics
We engage vetted processors (e.g., hosting, Google Analytics, remarketing vendors). They access data only to perform tasks for us and must keep it confidential.
12. Payments
Payments are handled by PCI-DSS compliant processors (e.g., eBluu). MAS9 never stores full card numbers.
13. Links to Other Sites
External sites are not controlled by MAS9; review their privacy policies separately.
14. Cookies (detailed)
- Necessary – core site functions
- Performance – analytics
- Functional – remember choices
- Advertising – deliver relevant ads
Users can manage cookies via the banner or browser settings.
15. SMS & Messaging Policy
By providing a phone number you consent to receive support or system SMS. Marketing SMS requires opt-in and you can reply "STOP" anytime.
16. Children's Privacy
Service not directed to children under 18. We do not knowingly collect such data.
17. Changes to This Policy
We may update this Policy and will post the new version here with a revised "effective date" and, when material, email notice.
18. AI Chatbot & Automated Processing
Our AI chatbot processes your messages to answer questions, schedule trials, and improve support. Chat data is protected like other Personal Data and retained only as long as needed for quality-assurance.
19. Contact Us
Email: info@mas9.com